Refund and Return Policy
Last Updated: June 2, 2025
Thank you for shopping at Skinzaar. We are committed to providing you with high-quality, safe, and effective skincare and haircare products. Please read our policy carefully before making a purchase.
Our Policy: No Returns or Refunds
All sales are final.
Due to the nature of our products and for the health, safety, and hygiene of all our customers, we do not accept returns, exchanges, or offer refunds on any products once they have been sold and shipped.
Why We Have This Policy
Your safety is our highest priority. Once a cosmetic or personal care product has left our controlled facility, we cannot verify its handling or storage conditions, nor can we ensure that it has not been opened, used, or tampered with. Accepting returns would require us to dispose of the product, but more importantly, it would risk the integrity of our entire product line. This strict policy allows us to guarantee that every product you receive from Skinzaar is new, sterile, and safe for your use.
Exceptions: Damaged or Incorrect Products
We understand that issues can sometimes occur during shipping. We are happy to address issues with orders that are a result of our error. Please inspect your order carefully upon reception and contact us immediately if you discover any of the following issues:
- The item you received is damaged in transit.
- The item you received is incorrect (not what you ordered).
- If approved we’ll provide a replacement for the damaged product within 10 days(we’ll deliver the product within 30 days)
To be eligible for a replacement, you must contact us at support@skinzaar.com within 48 hours of the delivery date as marked by the shipping carrier.
Your request must include:
- Your full name and order number.
- A clear photo and/or video showing the damaged or incorrect product and the packaging it arrived in.
Upon receiving your request, we will evaluate the issue. If your claim is approved, we will send you a replacement for the affected item at no additional cost. Please note that we do not offer refunds in these cases, only replacements.
Order Cancellations
You may request to cancel your order if it has not yet been processed for shipping. Please contact us at support@skinzaar.com as soon as possible with your order number.
Once an order has been shipped, it cannot be cancelled, recalled, or refunded.
Sale Items
All items, including those purchased during a sale or with a promotional code, are considered final sale and are subject to this no return and no refund policy.
Contact Us
For any questions related to damaged/incorrect orders or our policy, please do not hesitate to contact our customer support team.
- Email: support@skinzaar.com
We appreciate your understanding and thank you for your trust in Skinzaar.
